Tell us what broke.
Send the smallest useful reproduction. Never attach passwords, private keys, recovery phrases, or production data.
Product supportsupport@novassh.spacePrivate security reportssecurity@novassh.spacePublic issue trackerGitHub Issues ↗TON payment recoverybilling@novassh.space
Include this information
Nova SSH version, Windows version, what you expected, what happened, reproducible steps, and sanitized logs. For transfer issues include direction, approximate size, file count, and whether reconnect or pause was involved. For TON recovery include only the Nova invoice ID and transaction hash.
Before reporting an update problem
Compare the installer SHA-256 and updater signature with the official Downloads page. If the signature check fails, do not run the package and contact Security.